Disgusting service, In store, Online, via Email and on the telephone.

I have been trying to place a rather large Order with Makro for more than two weeks now. Their Online store always glitches or can't get my stock delivered. Don't even waste your time calling their helpline, when they eventually answer, they have no clue how to help you and then just put you on hold for hours on end (I have photos with proof), until you give up. When emailing the "customer service" helpline, they give you on liner apologies and sweep everything under the rug so that you can stop complaining about how bad their services are, then they also have no clue how to help you with your issue. When calling the branch in your area, no one there seems to know how to help you either, and don't hold your breath waiting for that e-mail they promise on sending you. And don't even get me started with the in-store service!!!

Makro, maybe you should start giving your staff customer service training, or take some pride in employing people who actually want to work, because they are reason why you are sinking...