DISGUSTING SERVICE FROM STRUBENSVALLEY AND C.Care callcentre

In October of 2017 I purchased a Totem 20" Fatty BMX type bicycle for my son. One of the tubes need to be replaced and on enquiring with Amos at the Strubensvalley store on 3 January 2018 I was told that he would contact supplier and get back to me on 4 January. Fast Forward to 26 January i call Amos who is on leave, he tells me that he spoke with one of the Buyers at the store who was to call me but seemingly never did. I ended trying to reach Chantal who is apparently a Floor manager at the Strubensvalley store about 6 times on the same day only to be told she'd call me back because she's busy. Up to this very day i'm yet to hear from Chantal !!! I also spoke with Rosina on the Toll Free Customer care line who ends up transferring me back to the store with no warning, just a transfer of the call. I end up speaking with a floor sales assistant at Strubensvalley named Bongani who also commits to calling the supplier and that I would likely have to drive to Alberton to buy the tube directly from the supplier. He would call me back with info but Up to now still no call from Bongani either. !!! Now id been to 2 other bicycle retailers to try to purchase this "fatty" tube but these stores don't seem to sell these sized tubes at all.

I end up calling Rosina on the toll free helpline again who apologizes for all of the back and forth and commits to calling Shantal so she could do a conference call with Shantal with myself and her on the very day, Surprize Surprize I'M STILL WAITING !!!!

COME ON MAKRO !! At this point I'm demanding to return this bicycle i bought from yours store for a full refund since I'm unable to get a part for it and YOU cannot or WILL NOT assist here CLEARLY !!!

BETWEEN AMOS, CHANTAL & BONGANI from the Strubensvalley Store as well as ROSINA from the Customer CareLESS line nobody has the decency to return my calls as they'd promised. Makro has also sold me a bicycle which my son cannot now use because parts are unavailable and besides if I'm to get it from the supplier directly then Makro should have sent me to buy the bicycle directly from them as well!!!