Disgusting service from Makro Woodmead!!!!!!!

I am extremely unhappy with the service (or the lack thereof) received from Makro Woodmead. We have been let down by Makro TWICE IN ONE MONTH!

With the first incident, we went to Makro Woodmead and purchased a fridge at 09:20 we specifically went there at that time to ensure delivery on the same day. Throughout the day, I phoned the store four times to follow up, when I phoned the fourth time, the consultant told e that they are on their way and would be there soon (This was just after 15:00). We then organized for our fridge to be collected and moved to a different property, as they were on their way with the new fridge. At 16:45 the consultant phoned me and told me that they will no longer be delivering as the truck broke down. When we requested for them to load the fridge on a different truck, the consultant refused and said they can't do that. As a result, we lost R3000.00 worth of meat.

As for the recent incident, our washing machine broke/ stopped working on the 18th of February 2020. We phoned Makro and informed them of this and requested someone to come out and assess the machine, 3 days later, I phoned again to follow up as no one has come out or phoned back in this regard. Eventually, someone came out on Monday to assess the machine. ANOTHER 3 days later, I phoned and followed up on the progress, I was tossed back and forth, every time there was an excuse given as to why Makro has not yet requested the documents. I requested to speak to a manager, only then things were sorted out, or so I thought. The new machine was delivered on Saturday, however, the delivery guys neglected to collect the old machine and connect the new machine (as promised). NOW ANOTHER TWO DAYS LATER, AND STILL NOTHING HAS BEEN DONE!!! It is now 16:00 and again, I had to phone Makro to follow up on the progress. Customer service is non-existent! This is the last time I would ever use Makro again!