Disgusting service from Makro SA

On the 16th of December 2019 I ordered a Monte Carlo pool table as a Christmas gift from Makro using their online store, on Christmas Day when the pool table we realized that what was delivered was a Vegas pool Table. The next day, I reported this to the call center, the agent advised me that it shouldn’t be a problem and that a replacement would be send in a day or two, and someone would contact me to rectify the mistake 3 days passed and I had still not been contacted, during these 3 days I had tried to contact the Makro Springfield branch where the item was dispatched from, only to be told that there was no managers to assist and I could leave number and someone would get back to me, which obviously did not happen. Finally after countless phone calls to the call center and the branch I was transferred to the online manager at Makro Springfield, he advised me that he would arrange for the pool table to be picked up, and that any information that I was given from the call center agent was incorrect? ( this just shows the lack of training Makro provides to their staff members) the pick-up was eventually arranged, he also advised me that a swop could not take place as the incorrect pool table needed to be credited etc, but he correct item would be delivered the following day, to no surprise that was a lie. I have tried to contact the manager on his direct line and my calls have gone unanswered.

If you are contemplating shipping online with Makro, I would advise against it. I am now short of a pool table, and R6000 not to mention the 0 customer service I have received this far. Save yourself the hassle!