RS
Ryan S
1 reviews | Active since Aug 2020
29 Aug 2020, 09:54
Disgusting Service from Makro || Part 2
After Makro miraculously responding to my post on hellopeter, once again they have made empty promises.
As per my post in the link below they promised to resolve my issue in 24 to 48 hours, they seem to only reply to protect their view from the public.
Great Job Makro another show of poor service delivery in SA
https://www.hellopeter.com/makro/reviews/disgusting-service-from-makro-58ce1eb3ee0e9c4b51b592e1be9bb985ec41482d-***
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Replies (3)
Makro's replyOfficial
29 Aug 2020, 12:05Good day Ryan,
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with in-store senior management in this regard and requested that they contact you shortly.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with in-store senior management in this regard and requested that they contact you shortly.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Makro's reply29 Aug 2020, 12:05
Official
Good day Ryan,
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with in-store senior management in this regard and requested that they contact you shortly.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with in-store senior management in this regard and requested that they contact you shortly.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
RS
Ryan S's updateReviewer Update
29 Aug 2020, 12:23I received a call from Makro at 11h47 this morning obviously based on my post, only to be asked 6 weeks after I logged my return request who installed my hob (6 WEEKS LATER)
@Makro come and fetch your hob and REFUND ME!!!!
@Makro come and fetch your hob and REFUND ME!!!!
RS
Ryan S's update29 Aug 2020, 12:23
Reviewer Update
I received a call from Makro at 11h47 this morning obviously based on my post, only to be asked 6 weeks after I logged my return request who installed my hob (6 WEEKS LATER)
@Makro come and fetch your hob and REFUND ME!!!!
@Makro come and fetch your hob and REFUND ME!!!!
RS
Ryan S's updateReviewer Update
29 Aug 2020, 12:24@Makro why do you only respond on hellopeter and ignore the rest of your internal channels that you advertise?
RS
Ryan S's update29 Aug 2020, 12:24
Reviewer Update
@Makro why do you only respond on hellopeter and ignore the rest of your internal channels that you advertise?