1 reviews | Active since Jan 2015
Disgusting service from Makro Online
After ordering a Cot at Makro Online on 16 Dec 2021 (MAK***), the Cot arrived damaged and was returned to Dawn Wing Couriers on 2 Jan 2022 (***7/WEB***9). On 14 Jan 2022 we were informed the replacement Cot was available for pickup from the supplier (baby 'n more) and would be brought back to us. Unfortunately, we are still waiting for the Cot to arrive.
Makro online customer service is terrible because no consultant has called to provide any update on this situation and I am expected to perform multiple follow up with Makro on a purchased item as a customer!
Today 31 Jan I contacted customer care to follow up and a consultant informed me that Dawn Wing Couriers will be in contact with me at 10h00 to discuss delivery arrangements. One month later and I am still waiting to be contacted from Dawn Wing or Makro. Can I urgently be updated or refund me on my purchase!
I received an update yesterday from Norman Dilley that Makro is trying to locate my unit. Keep yours horrible service and item and refund me! This is terrible service! I paid for an item that hasn't arrived over a month already! Give me back my money and stop wasting my time!
I received an update yesterday from Norman Dilley that Makro is trying to locate my unit. Keep yours horrible service and item and refund me! This is terrible service! I paid for an item that hasn't arrived over a month already! Give me back my money and stop wasting my time!