Disgusting service from Makro online.

I ordered an IPhone 13 on the 26th of November 2024 on a black Friday deal, when my purchase went through there was stock available. I recieved the iPhone charger, which was part of the order on the 30th of November, however, I never received the iPhone. When I called customer service to find out about the iPhone they told me it's out of stock, how can a store sell stock that was already paid for to someone else. I waited and called customer service almost everyday and I got the same story that they are escalating my query. I ordered something else on the 13th of December 2024. On the 14th December I received an email stating that the iPhone has been packed and handed to the courier. On the 20th of December my second order placed on the 13th of December arrived and there was a red sticker on the box to say 1 parcel missing, on the same day the app updated on the order for the iPhone to say it has been returned to origin. The consultant said it was returned to Centurion, I have been calling customer service everyday and no one actually gets back to me, the consultants can not even tell me why the parcel was returned... Its almost a month and I can not get through to anyone in makro. The number for Centurion just rings and then the call gets cut. Mrs R Pillay