Disgusting service from Makro - O/n MAK***

On the 02.03.20 I placed an order. After 4 days i called your call centre and the very rude operator informed me that I need to wait untill Monday before I follow up on my order. On the 10.03.20 at 8:13 I followed up again and finally received a ref number 582284 once again telling me someone would contact me in 48 hours. Today I called again 12.03.20 at around 9:10 I still held on to find out what is happening with my order. I insisted in holding on while the operator called the store. I was informed that your store Forgot to put my address on the package and I will receive information this afternoon only when I will receive my order. This is a big amount I spent with you guys. I expect better service. Please urgently sort out this matter. In the meantime I also sent an e-mail with No response???