Disgusting service from Makro - lies, red tape - NEVER Buying from you again!

If I could give you ZERO stars I would, your online store stated you has stock of an item in both Springfield and Amanzimtoti branches, a week later after I processed the order I received a call stating that there wasn't any stock in KZN and due to lockdown regulations you couldn't supply one from another province. I said its fine please refund me. 5 days down the line, still no refund so I have called and emailed you.

Only to be told I have to jump through hoops to get the money back and that it would take 7-14 working days for a refund??? Was my payment instant or did I tell you nah wait 7-14 working days for it?

I DID NOT CANCEL THE ORDER SO WHY DO I HAVE TO BEG FOR MY MONEY BACK MAKRO???