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Uresh S
1 reviews | Active since Aug 2022
25 Jan 2025, 15:04
Disgusting service from Makro Cornubia
We purchased a fridge that came dented from the factory, they replaced it with another 1 3 weeks ago. We have lodged a call that the fridge doors is not closing properly 3 weeks ago on arrival of the replacement fridge and they have still not responded. My mother’s food is getting spoiled and costing us money aside from the damage that is happening due to the door not closing. The resulting damage is now shortening the life span of the fridge that has an extended warranty purchased with it.
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Uresh S's updateReviewer Update
04 Feb 2025, 15:34 It is now 4 weeks, A technician was sent out from DEFY phoenix, he spent 10 minutes at my mom's house and did nothing, my mum asked him if he needs the defy instructions to understand how to align these doors and he bluntly stated no he doesn't!!!, I called defy Phoenix on numerous occasions with number as follows ********** and they are stating that i must log another call, now i have been trying to contact them and it seems like they have blocked my calls. I work in SADC and i am not in South Africa yet i must supervise *********** defy staff. i have pictures and a video of the huge gap in the door between the fridge and door rubber, i mean seriously i must find the fault whilst your technician cannot see something clearly visible. I do not want those imbeciles from DEFY phoenix at my house. Please send me an accredited DEFY technician!!!
US
Uresh S's update04 Feb 2025, 15:34
Reviewer Update
It is now 4 weeks, A technician was sent out from DEFY phoenix, he spent 10 minutes at my mom's house and did nothing, my mum asked him if he needs the defy instructions to understand how to align these doors and he bluntly stated no he doesn't!!!, I called defy Phoenix on numerous occasions with number as follows ********** and they are stating that i must log another call, now i have been trying to contact them and it seems like they have blocked my calls. I work in SADC and i am not in South Africa yet i must supervise *********** defy staff. i have pictures and a video of the huge gap in the door between the fridge and door rubber, i mean seriously i must find the fault whilst your technician cannot see something clearly visible. I do not want those imbeciles from DEFY phoenix at my house. Please send me an accredited DEFY technician!!!
US
Uresh S's updateReviewer Update
04 Feb 2025, 15:34Please send me your email and i will attach all communications
US
Uresh S's update04 Feb 2025, 15:34
Reviewer Update
Please send me your email and i will attach all communications