Disgusting service from Makro

What a disappointment! After buying everything in our house from Makro, I will NEVER SHOP HERE AGAIN!! We purchased items online on the 2nd of December Order number MAK***. On the 9th of December one single Extention cord was delivered, not even 1 percent of what we ordered. No word further from Makro. I phoned last weeek to the online customer service centre and was told that it would take 7 to 10 working days. Well, this has passed.....Today I had to phone the same call centre 6 times - getting cut off the entire time. Eventually I was assisted by someone who just told me that the order had been delivered and I signed for it on the 9th of December 2019. No one went through the trouble to see that it was only one item that was delivered. Excuses excuses.....that is all that I am getting. No definite answers yet. This is disgusting service from Makro shame on you!