Disgusting service from Makro and Samsung Service center TM Electronics

Makro and Samsung service centre has been giving me the run around for a month and a half. My initial call to makro was on the 15th April. Technician came out on the 20th April and assessed my 75 inch Samsung QLED TV. Technician said it was the screen and needed to be replaced. Communications came from Samsung 3 days later stating that it would take 7-14 working days to receive the part and repair. Which was understandable. But after the 7-14 working days had lapsed, I called everyday to find out what was going on, working from home and having 2 small kids, this is the only tv that they have to keep them busy. I told Makro my situation and I needed the tv fixed ASAP. Still no feedback from the Samsung service center, during this wait, Makro told me on the 10th May that the Technicians will be out to repair in the 12th May. Still no call from Service center to book a time with me. One more week lapsed and on the 19th May I called Makro and told them I want my refund or credit note as my children were extremely frustrated at not having a tv for over a month. At 16:15 pm on the 19th May I received a call from the service center stating that they now want to come repair the tv. After asking for a refund.... Now Makro and the Samsung service centre are running around in circles, Makro is saying that the service center must authorize the refund, the service center is saying that Makro needs to be the one to give the refund. We Pay huge prices for Tvs and extended warranties and this is the service we get from the countries biggest appliance store 'Makro' and the biggest Tech company 'Samsung.' No matter what you are buying, the premium prices you pay, the after sales service of this country is going to the dogs.