Disgusting service from Makro Alberton

What a disgusting experience and a poor customer service from Makro staff. My husband bought an LG dishwashing machine that was on the shop floor for 14k, He was told that he will be getting a brand new one in a box .Upon arrival at home we noticed that the machine has 4 dents on it . He decided to take it back to the store as we are 2 kilometres away from the store. They made him wait for 2 hours , nobody was interested in offering assistance until Xolani came and told him that they are out of stock . They advised him to take another one for 16k and pay 2k more than what he paid ? Who does that? ****************.... Since they were closing the shop he had to come back with a credit note instead of a damn dishwashing machine !!!. What a disgusting poor service from Makro Alberton !!!! I am still going to tell 1000 more people about this bad experience via social media, stokvels and where ever I go I will warn people about Makro. Why advertising something that you don't have in stock? Why?? Why selling something that has dents all over?? That's ****************!!