Disgusting service from Makro!!

I just called your call centre number and was told that the last update from your system is that the collection of my purchase failed. I sent numerous emails asking for collection to happen and on the 8th Dec I sent an email stating that I will be out of the Province from the 9th to the 13th of December. This email was ignored and Courier Guy attempted two collections while nobody was home. The item was collected on Monday the 16th December. I now no longer require a replacement. I DEMAND a cash refund into my account immediately.

Your service is absolutely disgusting and pathetic!!!!

I hope somebody bothers to respond to this email because Makro doesn't respond to emails.

This purchase was made in mid November to ensure my grandson has a Christmas present.

I am absolutely disgusted by Makro and your lack of customer service!!!!