Disgusting Service from Makro

I am very disgusted about the service I received from Makro National Contact Centre. I called them on Wednesday, the 25th of January 2023 about my Defy Fridge that stopped working in less than a year after purchasing it.

They advised that they will log this incident with the manufacture to send through a technician to look into my fridge. On Friday the 27th I escalated the issue again with Makro because all my groceries were rotting and all this costs money. The contact service agent advised that she will escalate the matter.

On Monday the 30th still had not heard from Makro or Defy about the next process. No communication at all. I then called Defy Customer Service only to find out that Makro only logged the incident with them on Saturday the 28th of January, that is 3 days after I initially logged the incident.

I still have not been contacted by Makro or Defy and my fridge is just standing there not working.

I am very disgusted by the service. No wonder why their staff on strike because it really shows how they value people.