Disgusting Service from Makro

I purchased a glass Whirlpool hob on the 14th June 2020, which we installed in the first week of July.

- Saturday 18th July my wife was cooking on the hob when the glass exploded - Sunday 19th July I logged a return on Makro's website and received a automatic email "Your Makro return request has been logged" - Saturday 1st August I sent a follow up email with no response - Saturday 1st August I checked my profile on Makro's website which I could see no record of my request - Saturday 1st August I logged a follow up return on Makro's website and received a automatic email "Your Makro return request has been logged" - Monday 16th August I called the call center they confirm via my email address that they had my request and would get it resolved URGENTLY. NO RESPONSE I have subsequently called the call center 3 times during this week with no help - Saturday 20 August I received and email

Good Day.

Thank You for your email.

Please provide images of the hob Kind Regards Makro Care Team

- 24 August I have emailed the images as requested