Disgusting service from MAKRO

**ABSOLUTELY DISGUSTING SERVICE FROM MAKRO**

I purchased an 85" Samsung QLED TV ftom MAKRO online and it was delivered a few days late to our home via their courier system , from their Germiston branch. When the box was opened, the TV was already DAMAGED. The screen was cracked and bulging at the bottom, and the backing was loose, and it looked like tape had been used to hold the screen. This unit was clearly broken **before delivery** and should NEVER have left their store. And after doing a bit of research on this platform, I realized that I was not the only one who suffered this problem.

The TV was immediately repackaged. Because it was already after business hours, we contacted Makro the very next day and were instructed by their call centre to return the TV to the store. After hauling an 85" TV back ourselves, we were then told it must be “booked in for assessment” and that we would receive feedback within a week.

That week has passed. **No call. No email. No update. No resolution.**. After my first call to them thereafter, subsequent calls went unanswered. It’s now two weeks. In desperation, I called the call centre, who then patched me through to the store. I was told that the lady dealing with the case “ was not around “. It was determined that the tv was damaged and MAKRO was not liable, alluding to the damage being caused by me. After voicing my objections to my responsibility in the damage, I was told I will be called in a few days so that the matter can be escalated.

This level of service is unacceptable, especially for a high-value item. Makro has shown zero urgency, zero accountability, and absolutely no regard for their customers. Selling and delivering damaged goods and then going silent and passing the blame to the customer is NOT how a reputable company operates.

We are beyond dissatisfied with how this has been handled. We have names, and footage of the damaged tv at home and at MAKRO , and if Makro continues to ignore this matter, we will make sure others are aware of how poorly they treat their customers.

As the festive season approaches and lots of us want to use our hard saved money to purchase electronics and appliances for our homes. Think twice before buying expensive electronics from Makro — if something goes wrong, don’t expect prompt service in resolving the matter. Instead there is the propensity of losing it. Rather use retailers that value their customers and their hard earned money.