Disgusting Service from Makro

My experience with Makro online was truly shocking, I placed an order online on the 24 November and paid for delivery and am still waiting for over R3000 worth of goods, I have emailed several times with no reply. There call center is a joke, you are kept on hold for hours and if you lucky enough to actually talk to someone they promise to call you back, I'm still waiting. I went to Wonderboom branch only to be told i need to go to Silverlakes branch, I called Silverlakes branch spoke to Philip in the online department who will call me back as soon as he has spoken to the Courier , I am still waiting, I then called back to speak to a manager who will also call me back I am still waiting. Over R3000 spent , more than 2 weeks ago and still no products, utterly shocking service or shall I say Zero service.