Disgusting service from Makro!!

I ordered a fridge online from Makro on the 25th July 2024 and the delivery date specified was the 30th July 2024. My account shows that the fridge was packed on the 26th of July 2024. I phoned customer service yesterday and was told that the courier company hadn’t collected the fridge and was given a waybill number. The courier company said that they would collect this morning and deliver during the course of today. By 12.30pm I had still not received a delivery notification. I phoned the courier company again and was told that they had not received instructions to collect the fridge. I then phoned customer care again and was told that they have to phone the warehouse to find out why they haven’t instructed the courier company to collect the fridge. Unfortunately I purchased before looking at all the shocking reviews. Hopefully I haven’t lost R6500. I am absolutely disgusted with Makro’s service and will NEVER purchase from them again!