Disgusting service for Makro Accounts

Item: Makro
Rating: 1
Author: Jacques S

I have been struggeling for the past 6 months to get RCS to take my monthly premium by debit order. Confirmation was received twice that the debit order was in place, and I even confirmed my account details three times. Still I am getting SMS'es that my account is in arrears. How diifult is it to just take money from my account. This is now affecting my credit profile becuase of your incompetence. I WANT THIS SORTED OUT NOW OR I WILL TAKE ACTION!!!!

Helpful (0)

Replies (2)

Makro's replyOfficial

05 Jun 2017, 15:34

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya

Makro's reply05 Jun 2017, 15:34

Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya

Makro's replyOfficial

17 Jul 2017, 11:51

Thank you for you complaint I understand that the store has been in-contact with you and the issue is now resolved

Regards

Mbali Makhanya

Makro's reply17 Jul 2017, 11:51

Official

Thank you for you complaint I understand that the store has been in-contact with you and the issue is now resolved

Regards

Mbali Makhanya