DISGUSTING SERVICE – Defy SXS Fridge Never Worked, No Technician, No Support, NO RESPECT

I purchased a DEFY SXS Fridge DFF647 from Makro Online, Order Number: *** / ***. The fridge has NEVER worked from the day it was delivered.

I reported this issue on 8 November 2025 and again on 18 November 2025. Both Makro and Defy promised that a technician would contact me to arrange a visit — but NO ONE has ever called. Still waiting. Still being ignored. Empty promises and zero action.

Because of this failure, I have had to throw away spoiled food, and my family has been forced to live on takeaway meals every single day. The financial and emotional stress is unbearable, and I have never been so frustrated in my life. This is unacceptable and completely disrespectful. I feel like I have been ****med by Makro and Defy.

I am demanding an immediate replacement or a FULL refund within 48 hours, or I will escalate this issue legally and publicly. The level of service I have received is shocking, unprofessional and shameful.

Makro and Defy — FIX THIS NOW. Your customers deserve better.