Disgusting service

I am immunity compromised so on Monday morning I bought a washing machine online and paid. I called them and was assured that the machine would be delivered before lockdown. and today I have called Strubensvalley all day today about delivery and was promised by 3 people that they would call me back. All calls are dropped when I phone and nobody answers in the online department. I have phoned 25 times today and I find this level of service unacceptable. I could not go in to the shop as the queues were out the door and I cannot take the risk of getting infected. If you have taken more orders than you can process then do not take our money and just stop lying to customers!!