Disgusting Service by Makro

So last week i expressed my anger and frustration at the disgusting service i keep gating from Makro. They responded on Hello peter that i will be contacted a within 24 to 48 hours. I received a call from their call center and they confirmed my washing machine was with the couriers and that i will receive it shortly but still i did not get a tracking number. The lady said she will call me back again as she was doing follow up. Wel she did not call back and untill today i have not recived my order. So i decided to call them again today to request a refund for my money so i can go buy the washing machine at Game. I was told my order was being Handled by the StrubenValley branch and they gave me the contact numbers. I called the branch but they never answer their phone. I really don't want anything to do with Makro anymore. I just want my money back so i can go buy from people who know how to treat customers. just moved into a new home and now i had to take my laundry to the laundry service so it can be washed yet i bought and paid for the washing machine. Makro has already cost me time, money and emotional stress. I am so disappointed at their service. I will never ever buy from a makro store ever again, and to think i also wanted kitchen appliances from them...not any more. Makro please pay back my money, including the delivery fee that i paid for nothing.

A whole month waiting for an online purchased order in the same city....*** service