Disgusting service by Makro

I placed an online order for a Hisence TV on 9 January 2020. I had opted for collection from Makro Cornubia branch.On 10 January 2020 I received a call from makro Cornubia saying that there was no stock of the TV and they are going to deliver straight to my home from another branch. It's now 4 February 2020 and my order still hasn't been delivered to me!

It's over 4 weeks now and I've called the call center everyday from January I have even been in store and nobody can help me!

On 28 January 2020 I called in the call center and cancelled the order. To date the order hasn't been cancelled! On the 29 January 2020 I have made a follow up call to check if the order was cancelled and the agent cut the call on me neither did she have the decency to call me back! 1 February 2020 I visited Makro cornubia and I was told that nobody was answering the phones at head office and the branch that has the TV also didn't answer so they couldn't help me!

I was also promised a call today morning by someone from cornubia branch however I still haven't received the call!

This is absolutely pathetic service and I have had just about enough with Makro!

I don't understand how nobody can help me yet this is what they are employed for?

I URGE WHOEVER IS READING THIS TO PLEASE ASSIST ME I AM ABSOLUTELY DESPERATE AND EARGLY AWAITING MY REFUND OR SPEEDY DELIVERY OF MY TV!!!!!