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LJ
Leonie J

1 reviews | Active since Feb 2021

23 Feb 2021, 12:05

Disgusting service

Makro crown mines. Upon lodging my query with Marie who is in a managerial position at Russell Hobbs. It seems she herself was unaware of Makro ******** processes and procedures. According to Marie any Russell Hobbs small appliance that becomes faulty within 6 months of purchase should be replaced. I must now pay R115 for a kettle that was of no value to me, cause within a week of purchase it wouldn't boil. Makro refused to replace my kettle though I still up to today have my cash slip. Marie at Russell Hobbs you or colleagues inspected that kettle and if you guys want to be honest that kettle is brand new I think you can still smell that metal. Based on balance of probabilities, the kettle should have been replaced by Russell Hobbs. Also Marie ensure your calls are recorded that is why your staff can get away with lies.

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Replies (2)
LJ
Leonie J's update23 Feb 2021, 20:56
Reviewer Update
Are you serious ? You are so disrespectful brush me off with a single word apologies. Are you really professionals working as the Makro Hello Peter team. I am so dissatisfied. Is Bazil still going to communicate with clients without further training. Shame on you team members. The answer I want is what is the terms and conditions that apply with regards to returns and repairs. You are playing a dirty game, I am not your toy. Until when do I have before you auction off that Russell Hobs kettle. Bazil as for you take your attitude and shove it , harass your friends for a lousy R115. Go to the nearest court and serve me with a summons for that R115. Hello Peter team you will keep that kettle for me according to the terms and conditions displayed at your help desk. This is not the last, it is my right to escalate this to your H/office and I will urge for the camera footage a week after the purchase date of the kettle and how I walked out there upset.
LJ
Leonie J's update24 Feb 2021, 14:31
Reviewer Update
Good day Makro team.
I waited 3 months for repairs for my kettle. Dont expect me to pay overnight.
Stop harassing me for a lousy R115.
Phone me once more for payment and see how I will make you wait 3 months for payment.