Disgusting Service at Makro Silver Lakes

Item: Makro
Rating: 1
Author: Jo M

Needed a new Smartphone so went to Makro Silverlakes on Monday 14 September 2020 at around 3pm to look at the options available at their Cellular Department. What a total lack of customer service. There were 3 staff members in the Department, but they totally ignored clients and would rather keep themselves busy with chatting to each other. Went to the till point to ask for some assistance and a lady from another electronic Department tried to help me. She called the Department Manager which did not arrive. What a disappointment. Left in disgust to shop somewhere else.

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Replies (1)

Makro's replyOfficial

16 Sept 2020, 07:59

Good day Jo,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply16 Sept 2020, 07:59

Official