Disgusting service at Makro Crown Mines and NO FURTHER RESPONSE FROM MAKRO HEAD OFFICE

I bought a Morphy Richard Convection in August 2017 from Makro In Crown Mines and hardly used it as I live alone, mostly used when my children from Cape Town visit which would be maybe once every 4 or 5 months. December 2019 the pot didn't go on I took it to the service department at Makro Crown and was told the service department is closed till January 15th 2019. so I left with the pot. I came back to Johannesburg around 22nd of January and took the pot in, was told approximately 6 weeks, I waited and got it back sometime in March. I didn't use it again until I think in May the pot gave me an "ERR 06" and didn't go on, I once again took it back to the service department and explained the the 24 months guarantee will be over in August of this year, The amount of times the pot has been used doesn't warrant 12 weeks I waited in repairs.

My First concern is the lack of understanding or service from the "SERVICE" department in Makro Crown Mines. Every single time I have entered those door I have waited at least 5 Minutes in front of the counter before the staff actually look up and acknowledge me standing there. The guy " Frank" that works there will look a person in your face and look away without greeting. The other lady staff with a black short wig never greets anyone period!

I went into Makro Once again being the smallest to ask about my pot - I asked for a REFUND as I do not want this pot!!! Mbalenhle Tshabala gave me her card and said she would speak to Kreativity they were the distributors for this pot. She called me the next day said she sent and email and waiting for a response. (This now almost 2 weeks ago again) From the second time the pot went in till now is about 2 months that has passed, and still no result.

Tonight after work 2 July 2019 I once again went into Makro called Ms Tshabala, she came called the store manager to come and assist and 15 mins later neither her nor the store manager was in site. I asked Frank where they were and he said the manager is busy. I said Thank you I will take this matter up with head office and he rep**** its fine.

If this is how all customers of Makro are treated then I think I will never buy from there again. Me and my family own many things bought from there but your Service department has no Customer s****s, they would rather be chatting than to serve.

All I want is a refund on the Morphy Richards pot so I can buy another brand of pot, how difficult can this situation become???