Disgusting service at Makro Clearwater branch

Item: Makro
Rating: 1
Author: Hlanganani S

We recently started shopping at Makro ClearWater. We have shopped there 3 times and on all occasions we have duplication of items.

On the 28th of June we had 3 duplicates on items. The total amount we lost is R217 which is a lot of money. We also had an encounter with the cashier whereby she couldn’t scan a book we bought for our 2 year old. We asked to go back to fetch the price tag on the shelves. It makes me wonder if Makro service is always like this or we are the unlucky ones.

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Replies (1)

Makro's replyOfficial

06 Jul 2020, 10:37

Good day Hlanganani,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 10:37

Official