Disgusting service at Makro Alberton

I am extremely disappointed with my purchase at Makro Alberton . I have bought a kenwood titanium chef baker from them exactly one year from them , I have taken the machine back to them on two occasions six months ago , I have used the machine twice since I made the purchase and the machine shakes more then it spins . I have sent videos showing them how dysfunctional a R7000 home appliance shakes and almost falling off the counter due to its unbearable shaking. Makro Alberton has made me look like I am crazy and do not know how to use a home appliance, they have told me I am not reading the guidelines as if I do not know what I am doing . Makro Alberton has had my machine well from march 2024 and to me it seems like they are running out the warranty so that I don’t have the right to bring it back, the returns department manager still has the audacity to tell me that at the end of November I can no longer return the product after they had my machine for 6 months . I am sick and tired of them telling me the machine is fixed and when I get home to test it , it is still the same ******* machine they sold me. And to make things worse they have chipped my machine and when I ask how is it possible that my brand new machine under their care got damaged further. The staff in Makro Alberton is extremely rude and unprofessional