1 reviews | Active since Jul 2013
Disgusting Service and Response from Makro Montague Gardens (Online order)
Placed large order with Makro which they split into two deliveries, despite advising them I am partially mobile and needed to know when they were arriving they arrived unannounced.
As there was a glass broken in one or the gist sets I immediately complained. This is the response I received only 4 days later! "We apologize for the late response and for the inconvenience caused. Please advise if you have received your order." This was my compaint: " " One of the glasses in the Tanqueray Gift Set (of which I ordered and received 12) is broken. What makes this worse is that it does not appear to have been broken in transit but was actually knowingly despatched by yourselves in this condition as there is a label on the carton saying "Only 1 glass in gift pack is broken all the others are OK - Dimitri." Since the box was sealed it could not have been the couriers' who wrote that. Frankly, I am shocked and appalled and would like to know how and when this will be rectified?"
In other words, they did not even read my complaint and have no intention of rectifying it. If I call customer services they refuse to put me through to a senior manager!
Thank you for reaching out to us and for taking our call.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience of receiving a broken glass in the gift set ordered has caused you. We will contact our store's management and request assistance in this regard and as soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for reaching out to us and for taking our call.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience of receiving a broken glass in the gift set ordered has caused you. We will contact our store's management and request assistance in this regard and as soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
I further explained that I am currently confined to crutches and /or a wheelchair which is why I ordered the items delivered rather than collecting in the first place. For this reason, I am unable to personally go to the store with the broken item and try to take the matter up in person.
What now Makro? Will I get a better response if I resort to Tweets and Facebook?
No wonder Take a Lot are hurting your business, I have yet to receive a delayed, faulty or otherwise unsatisfactory delivery from them!
I further explained that I am currently confined to crutches and /or a wheelchair which is why I ordered the items delivered rather than collecting in the first place. For this reason, I am unable to personally go to the store with the broken item and try to take the matter up in person.
What now Makro? Will I get a better response if I resort to Tweets and Facebook?
No wonder Take a Lot are hurting your business, I have yet to receive a delayed, faulty or otherwise unsatisfactory delivery from them!