Disgusting service and product from Samsung and Makro

I bought a washing machine on the 25th of April 2022 from Makro on Line, it is a samsung 7kg. It showed an error message on the 16th of November. I called the makro customer services number on the 16th of November 2023 for assistance with my washing machine the request number is ***. I completed the requisition form on the 17th of November 2023. To date (28/11/2023), 11 days later I am still without a washing machine. I have hired someone to assist with the washing three times already and the washing keeps piling. I made an investment of R7500, 18 months ago and I am almost two weeks without a functioning machine nor a technician to view it and resolve the error. I am at a point where no longer trust makro nor the samsung brand. I believe that buying these products is one of the worse investment decisions ever. I am lefft with a non-function machine, piles of dirty washing and debts.