Disgusting Service and no Feedback from Makro Germiston

I have been waiting for an online delivery from Makro for an order I had placed on the 27th November 2017. I called the whole of last week and this week only to be kept on hold for about 10 minutes each time and then the phone being disconnected. I have also sent emails to their customer service but have not received any response from them. After several attempts, I eventually got through to Fayaz who was meant to call me back on Wednesday, after he had advised me that he had escalated the order for delivery. When I had called him back this morning, as I had not heard from him, he did know who I was (said he had been dealing with a lot of people) and had to request my order number again. I am absolutely disgusted by the level of service, or at least lack thereof. These items I had requested for delivery are to make up hamper for my staff who are leaving today. This too was explained to the Fayaz and I had put it in the email to their customer service department.................