Disgusting Service and Bad Staff Attitude

More than a two weeks ago I placed and order (mak***) paying with Discovery Miles. A week later after enquiring about my order I was told that they (Marko) are awaiting the proof of payment. How ludicrous, Discovery allocated the amount of Miles to the value of the order and now I need to provide proof of payment. After numerous calls ( my time used via mobile) I was informed that the order was now being held back due to lack of proof of payment. Proof of payment was sent to two different email addresses at Markova as well as to their Social Media. This was apparently not good enough, Makro now want a PDF copy of the proof of payment. Really, does Makro think that every household has all the tech savvy to provide the requested proof. It would appear that Makro still has a lot to learn when it comes to on line shopping and their staff should stop lying to Customers and that Sherwan should go and have an attitude check!