1 reviews | Active since Mar 2019
DISGUSTING SERVICE
I have never received such pathetic service as i have from Makro. Having to follow up before receiving an invoice, following up on the state of my order, being advised they forgot to process it on their system, this after payment has been received. Being promised to receive feedback and never receiving any until I have to call in 4 to 5 times before even getting an answer which is always filled with problems and never any solution.
calls being escalated to ''management'' and then the call being handed back to the particular person whose service I was dissatisfied, with to begin with.
Then after all the back and fourth and constant calling to get my orders delivered, My order finally arrives but incomplete.
The service and response I have received from Makro has been pathetic and even that is an understatement.
I am DISGUSTED
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received in this regard. We will contact you to gather more information in this regard and then contact the relevant management to assist. The soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received in this regard. We will contact you to gather more information in this regard and then contact the relevant management to assist. The soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind regards,
Makro Hello Peter Team
