Disgusting service

I’m currently having the worst experience with Makro. Their customer service is pathetic and awful. On the 2nd of March at 10:01am I placed an order online which was for a pick up. I placed that order for Makro Springfield however it was changed to Makro Midrand which is in Jo’burg if I’m not mistaken and I’m in Durban. Minutes after placing the order I call the customer service and they reassured me it will be fixed however I still received a pick up message in the afternoon for Midrand . It the 13th of March. I haven’t received my order. The most pathetic part is that I keep calling the entire week the agent or representative I spoke to didn’t even understand English. I had to repeat myself. I work Monday to Friday and I don’t ever have time to go to the shop that is why I prefer buying online and going there for a pick up.

Saturday I went to Springfield and spoke to a manager who told that the fault was on their side because they also have orders from Jo’burg stuck here. I then asked her can they give me the order cos she said they need Midrand to send them an email. Midrand said an email was sent on the 2nd of March however Springfield hasn’t received it. It doesn’t take a week for an email to come through. I told the manager that I need the items cos I’m running a business. I even ask if it can be cancelled so I can get a refund.

It’s not like I ordered things that are not available in Springfield they have them in the shop but fail to deliver. How is it so difficult to give someone they order when yall are aware that your system had a fault.

Saturday is approaching. I have to go there again and I’m not even expecting any good feedback the service there is ridiculous.

The only thing they have delivered is empty promises. The calls are recorded however they lie to you. Requested for an email, it’s almost two weeks no communication from Makro. I’m the imbecile that keeps calling and chasing it up.

The manager at Springfield took my number and said she will call me. Not even once did she call. Their WhatsApp chat avoids chats and I have all of this recorded. The chat is open from 8-17:00 sent a message at 8 and they responded at 16:54.

The services at Makro is so disappointing and appalling. Such a huge store is failing there customers and what is the point of speaking to a manager if they also going to lie.

Saturday 15/03/25 I will be the first one at pick up. I better get my order and I’m not leaving there without a proper resolution.