Disgusting service

<p>In short I purchased a lawnmower and trimmer combo. The following day I used the trimmer and within 10m of trimming the trimmer head exploded in pieces (plastic section holding trimmer line) this part is factory fitted with trimmer line so user error is not possible. </p> <p> </p> <p><br />I returned to make cape gate with the trimmer and was told after discussing my problem with repair counter and store manager that the local agents will assess the unit in store and they will contact me.</p> <p> </p> <p><br />After a week I had to call them to find out what was going on only to find out that the unit was shipped for repairs.</p> <p> </p> <p><br />Another two weeks pass and I have to call again to find out what is happening (this after the store manager promised it will not take 6 weeks). Only to be told I have to give a go ahead on the repairs.</p> <p> </p> <p><br />I purchased a combo when this branch opened several years back and the trimmer is still in working order, it is only a cheap light duty version. I was also disgusted by the counter staff insinuating that I was using the unit for a purpose that it was not designed for( according to their terms of refund improper use invalidates warranty) and this was obviously the direction they decided to head.</p> <p> </p> <p><br />Today being almost 6 weeks I am still sitting without my new trimmer that was most definitely a factory reject (i know they don't xray all plastic components) as this component should be able to withstand high speed and at least be durable for several years.</p> <p> </p> <p><br />I am at wits end and am contemplating returning the mower and demanding a full refund so that I can purchase a different brand product.</p>