Disgusting service

For a retail giant such as Makro to provide such pathetic service is shocking, on the 27th July 2021 i placed an order online for a 24 pack of tonic and when i placed that order it indicated to me that i would receive the said order in 5-7 working days, today is day 8 and i still have not received my order. What frustrates me the most is the fact that the supplier of this tonic is 10minutes away from where i live. I have spoken to numerous agents who gave promises that have no been lived up to till today. One promised me i would receive my order yesterday and that has not happened, as i type this i'm on the phone holding on for a supervisor and i have been on hold for 19minutes, mind you this is me taking time off my work to make this call, the lady who kept me on hold is Bonisile, she tells me her manager is still busy on another line. SO imagine my frustration at this point.

Yesterday i took it upon myself to contact the supplier who informed me he handed over the tonics i ordered to Makro last week wednesday so i'm lost as to why is it taking Makro so long to deliver the stuff to me, so my order is gathering dust wherever Makro has kept in for the past 8 days and why i'm being taken from pilar to post i don't understand. Now when i ask that they cancel my order and refund me my money i'm being told of 2 to seven working days again.

Makro can't deliver a mere tonic guys... Just tonic