Disgusting Service

I am utterly disgusted by Makro. I ordered a product from them and had to wait more than two weeks for it. I had to call the call centre to enquire when I am going you receive it. When it eventually came the product was damaged. I then immediately contacted them and logged a return. To date I am still waiting for the couriers to collect it after I was promised numerous that they would. I have purchased many products during this time from other retailers and I've received them in perfect condition, the deliveries were even dropped before the ETA. I've called Marko numerous times and not once has anyone contacted me to provide me with feedback. Utterly disgusting,no service at all!