Disgusting service

Hi

My order MAK***. I ordered online a set of 2 swivel bar stools x 3 sets Which is 6 chairs. My order was done prior to black friday and a delivery was done with a sticker on a box stating I box short at joburg hub and to date I must have called over 5 times and the only answer I get that it's been escalated. The boxes have not been opened as per instructions given to me by a makro online agent. I called yesterday as well 07.12.23 but same answer been escalated. I need my shortfall or will log a return and a refund thereafter . I'm once again very disappointed with makro as I'm a regular online shopper from makro. I received an email from the ops department asking if I received my order and yet I'm continuously telling them there is a shortfall. Now what else do I have to say ????

Nisha Behairylall