Disgusting service!

I am currently on maternity leave. I received a call from Makro requesting me to pay the 1month outstanding. I explained to them I am still waiting my uif maternity benefit claim and as soon as it arrives I’ll make payment. I always pay! I never miss, after asking the lady on the phone to make a note on my account I have now received a message stating I will me handed over? After 1 MONTH? I’m disgusted at the service including the way she spoke to me asking “can someone else not pay it” is it my fault I’m still awaiting my payout? Clearly people don’t listen and back track the good record I have of paying on time. You are disgusting and I won’t be shopping with you guys anymore!