Disgusting Service

I had bought a Water Purifier in April this Year and within 4 months of using it, the product has gone moulding due to a faulty filter. The unit was then picked up and I have been without it for a month now. I only get feedback when I ask for it as no one seems to be interested. I do not want a repaired machine when it should be in good working condition as it was still new. I want a new one or else I would like my money back and I will not shop from Makro again. I shop online almost monthly and this is the service I get????<br> <br> I am very disgusted by the service I have received from Zanele and from Makro.