Disgusting service

I purchased a Hisense Series 7ULED tv at Makro Ottery. I paid quite a penny on this tv. When I got home I started setting up the tv. When I switched the tv on, I realised that the screen cracked. I returned to the store within 2 hours of purchasing the unit for a replacement. At the store I was given multiple reasons why it would not be replaced. It felt to me that they were looking for any small thing not to replace it. I never even had the enjoyment of the tv. Keep in mind that I spent in excess of R10 000 in the store that day. I'm now stuck with a brand new tv, never used. I'm disgusted and disappointed in the service I received from Makro. I will never spend my hard earned money in a Makro store again.