DISGUSTING SERVICE!

When one takes into account the size of this business, one would hope that, no matter how small your purchase, Makro would take pride and be at the ready to fulfill their commitments! Unfortunately this is not so! I purchased and made immediate card payment for a printer in an online exclusive on 13 April. Online it said delivery would take place between 2-3 days. Today, 9 May, I am still waiting. Various e-mail complaints to their online support received the same answers about passing it onto their Marketplace! Eventually I receive an e-mail on May 2nd saying that I should expect delivery from their courier the next day. I wait all day and the next and still NOTHING! I mail again on the 4th, receive a mail on the 5th saying I did not include my delivery address, only the name of the road? I go onto my online profile and my unit number and complex name are clearly state there ABOVE the name of the road!! I screenshot it off my phone and mail it to them and their answer was that the address has been forwarded to the Marketplace team for delivery. I still have NOT RECEIVED MY ORDER and needless to say, I may not be a regular shopper at Makro but, I will most certainly not be shopping there again in a hurry!! Disgusting service and totally in contrast to MASSMART'S ethics!!!!!!!