Disgusting service

I purchased a brand new refrigerator at Makro OTTERY on Thursday, Zeenat was the salesperson and Nazeem here manager. Once we got home and removed all the packaging we discovered that the door of the BRAND NEW fridge had been dented. We called Zeenat and reported it and requested that they send someone to replace it with a new fridge, as we paid FULL price for a dented fridge. They refused to deliver the new fridge on Friday and with lots of hassle, agreed to replace it the next day. By late morning on Friday, no contact was made from Makro regarding delivery of the fridge, I had to FOLLOW UP yet again. Zeenat said she will contact the couriers and have them give me a time. After 2-3hrs AGAIN NO FEEDBACK from Makro, so yet AGAIN I had to call and find out what the delay was and CONTINUOUS BLATANT LACK OF CUSTOMER SERVICE!!! She then assures me that delivery will take place between 3&4pm yesterday, a few minutes later she suddenly calls back again, and informs me that delivery will only take place by 5pm. Anyway... so the fridge gets delivered yesterday afternoon and to my demise... yet ANOTHER "new" DENTED fridge... SERIOUSLY is this the service you now offer... is this the new standard of Makro appliances. I still have the fridge at home, I NEED a fridge. I pay full price, I expect a new fridge to be free from dents and scratches.