DISGUSTING service

I am extremely disappointed with Makro's online shopping service... We placed an order on 24th November and still no sign of our order... And its nearly a month later! I have phoned their call center NUMEROUS times, just to be told something on my order is not in stock but that no-one can explain when it will be in stock or when my order will be delivered... Then I see the same items said to be out of stock on their specials a few days later...? Ridiculous! Every time I call, the call center agent says they will call me back with an answer... never to be heard from again. Yesterday I eventually got hold of the online manager Molly, who also assured me she would return my call with some feedback... however I never heard anything again from her. Is this how Makro treats their loyal customers who spend thousands with your stores? Absolutely disgusting customer service!