DISGUSTING SERVICE

On the 26th June 2025 I returned an item to Makro bcoz I was sent the wrong product, not only was it the wrong item but it was so poorly packaged that the courier guy told me to take pictures bcoz it may be damaged. It was returned and they said they needed to inspect the product, I recieved an email congratulating me that my refund was approved and will be processed, they send me the wrong product which is poorly packaged and they still have the audacity to congratulate me on my refund,. I then recieve another email informing me that I will be refunded on the 24th July 2025 . It is now Monday the 28th July and still no refund. I was in the phone for more than an hour waiting for assistance until the line cut off . Makro deserves nothing less than 0 stars for their service , they have got to be the worst company on the planet . I am going to put them all over social media bcoz I want my money, they messed up now I must pay the price .