KT
Katlego T

1 reviews | Active since May 2017

13 May 2017, 17:02

Disgusting service

<p>So I ordered an Explora online last week Sunday, only for me to have to follow up with the whereabouts of my delivery for the whole of Friday morning,at one point a consultant even got smart with me and put me on hold for 10 minutes and I ended up hanging up the phone.I was eventually told my delivery was delayed because they couldn't print my waybill(still trying to figure out how this is my problem,especially considering they weren't bothered till I called) and thus I was promised a delivery today at 10am and had to make follow-ups again for a whole six hours,only to be told by some consultant that the store has closed and that he can only find out where my package is tomorrow morning..To say I'm disgusted by the low level of service and lies I've been told is an understatement..First and last time I use Makro's online service!Beyond disappointed with their ****ty approach to the whole situation.</p>

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Replies (2)
KT
Katlego T's update13 May 2017, 17:49
Reviewer Update

So I eventually got my package at 17:30..Weak effort from a company that claims to be great at retail..Thanks,anyway!

Makro
Makro's reply15 May 2017, 08:39
Official

Thank you for your complaint and I am glad that your bad experiment has turned into good. Please accept or apologies for the delay in your delivery.

Regards

Mbali Makhanya