Disgusting service.

<p>I Recently bought a Phillips chip fryer bundle from makro for my new home that I rencently finished moving into only to find a huge crack in the unit. Upon diagnosis, I immediately phoned makro only to be told to bring it in. Upon arrival I was told the unit must be sent away for confirmation from supplier. I waited 5 working days, NO phone calls. I call them eventually to have the phone dropped on my ear and then to be told, the lady I must speak to is busy with the manager. I must call back later.</p> <p> </p> <p>i insisted she calls me back rather as I work in retail. 5 days later still no call. I eventually call again only to be told she is busy tho I must pay R1400 for the repair for a damaged item supp**** by makro. I am disgusted by this service as I frequently shop at makro without any issues and nothing but great service. It's now going on 20 days and she still hasn't contacted me and I refuse to pay for a repair on a damaged item. </p> <p> </p> <p>I want a credit or exchange. I logged the unit was damaged straight away. </p> <p> </p> <p>Extremely disapponted in Makro.</p>