DISGUSTING PRODUCT POLICY

I placed an order on the 4th of September 2015. Order number MAK088357. Makro's policy is to have product delivered within 2-5 working days. However I have still to date not received my order. I received a phone call around the 16th informing me that my order was still not in stock, no apologies whatsoever. Then over the weekend I received an email informing me that I would only get my order after the 25th once stock arrived on the 22nd. I FIND THIS ABSOLUTELY DISGUSTING. If Makro cannot live up to their own promises, how do they expect to be the best in the business. I would like to know how and what Makro are going to do to rectify this problem. I would much rather spend my money at a place that actually drivers on their promises and values their customers.