Disgusting post sale service at Makro

I am so disgusted with the service I’ve received at Makro Ottery!!!! I bought a fridge online and when it was delivered it was not working.

I logged an exchange request on Monday and was told an agent would contact me for the collection, no one got back to me, I called again yesterday and today and I’m still being told someone will get back to me from the Makro Ottery branch to finalize collection.

My food is spoiling and I’m just incurring unnecessary costs because I now have to buy take aways.

This is disgusting service which is causing me so much inconvenience. I’m never using this service again!!